Faithfully Asked Questions
✨ Faithfully Asked Questions (FAQS)
Welcome to our Faithfully Asked Questions — where you’ll find answers about our treasures, care, shipping, and more.
🕯️ Candles & Home Fragrance
Q: What wax do you use for your candles?
A: Our candles are crafted with clean, paraffin-free coconut soy blends that burn smoothly and evenly.
Q: Are your candles safe for children or pets?
A: Yes, we use non-toxic fragrance oils and lead-free wicks. Always supervise candles and keep them away from little ones and pets.
Q: How do I get the best burn?
A: Trim your wick to ¼” before each burn and allow the wax to melt fully to the edges on the first burn to prevent tunneling.
Q: What sizes and burn times are available?
A:
-
4 oz tins → ~20–25 hours
- 8 oz tins → ~35–40 hours
-
10 oz jars → ~45–50 hours
(Burn times may vary depending on wick care and environment.)
Q: Do you sell wax melts or incense?
A: Yes, we offer matching wax melts and incense sticks in select scents.
🌸 Skincare & Body Care
(COMING SOON)
Q: What ingredients do you use in body butters and scrubs?
A: We use nourishing bases (like shea butter, cocoa butter, Dead Sea salt) with clean fragrance blends.
Q: How long do they last?
A: With proper storage in a cool, dry place, our body care products last 6–12 months.
Q: Do you offer fragrance-free options?
A: Yes, select items are available unscented or lightly scented for sensitive skin.
💨 Room & Body Sprays
Q: Are your sprays safe for skin?
A: Yes! We use an alcohol-based base that’s safe for both room + body use. Always patch-test before spraying directly on skin.
Q: How do I use them?
A: Spritz in the air, on linens (test a small area first), or lightly on the body for a refreshing fragrance.
Q: What sizes are available?
A: We currently offer 4 oz bottles (perfect for everyday use) and 8 oz bottles (great for long-lasting freshness).
📖 Journals & Devotionals
Q: Are your journals scripture-based?
A: Yes, all journals include scripture, guided reflections, and space for personal notes.
Q: Do you offer digital versions?
A: Yes, select journals are available as instant digital downloads.
Q: Can I buy bundles?
A: Yes! We offer themed bundles with journals, mugs, and candles.
📚 Bible Covers (Print-On-Demand)
Q: What are your Bible covers made of?
A: Premium PU leather with zipper closure and a convenient side handle.
Q: What sizes do you offer?
A: M, L, XL, and 2XL to fit most Bible sizes. Check the size chart before ordering.
Q: How long is shipping?
A: 7–15 business days (since they are custom made-to-order).
☕ Mugs & Other Print-On-Demand Items
Q: Are your mugs dishwasher safe?
A: Yes! Our mugs are both dishwasher and microwave safe.
Q: How long does shipping take?
A: 7–15 business days (made-to-order).
Q: Do you offer personalization?
A: Not yet, but we may in the future.
📦 Orders & Shipping
Q: Do you offer free shipping?
A: Yes — U.S. orders $50+ ship free.
Q: How fast do in-house items ship?
A: Handmade items ship in 3–5 business days.
Q: What if my order has both in-house + print-on-demand items?
A: You may receive multiple packages, but everything will arrive safely.
Q: Do you ship internationally?
A: Yes, international orders may take 2–4 weeks. Customs fees may apply.
🔄 Returns & Refunds
Q: Can I return my item?
A: In-house items are non-returnable unless damaged. Print-on-demand items are non-returnable unless defective.
Q: What should I do if my order is damaged?
A: Contact us within 7 days of delivery at [PristineHeavenlyTreasures@gmail.com] with photos, and we’ll replace or refund it.
💌 Still Have Questions?
Reach out anytime at [PristineHeavenlyTreasures@gmail.com] and we’ll be happy to help.